Refund Policy | QuickFood

1. Overview

At QuickFood, customer satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds may be issued for orders placed through our platform.

2. Order Cancellation

You may cancel your order under the following conditions:

Before restaurant accepts: Full refund will be issued if the restaurant has not yet confirmed your order
After preparation starts: A partial refund may be issued depending on the stage of preparation
After dispatch: Orders that have been dispatched for delivery cannot be cancelled

3. Eligible Refund Situations

You are eligible for a full or partial refund if:

You received incorrect items in your order
The food quality was significantly below expectations (e.g., spoiled, contaminated, or inedible)
Your order was never delivered despite being marked as delivered
The delivery took excessively long beyond the estimated time
Items listed on the menu were unavailable after order placement and no suitable substitute was offered

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after the restaurant has started preparation
Incorrect delivery address provided by the customer
Customer unavailability at the delivery address (failed delivery)
Minor differences in taste or presentation compared to expectations
Orders not picked up from self-pickup locations within the designated time

5. How to Request a Refund

To request a refund:

Contact our support team within 24 hours of receiving your order
Provide your order number and a description of the issue
Include photos of the items (if applicable) to help us investigate
Our team will review your request and respond within 48 hours

6. Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days. The exact timing depends on your bank or payment provider. You will receive a confirmation email once the refund has been processed.

7. Credits and Vouchers

In some cases, we may offer QuickFood credits or discount vouchers as an alternative to a monetary refund. These credits will be added to your account and can be used on future orders. Credits are non-transferable and have no cash value.

8. Restaurant Disputes

If a restaurant disputes your refund claim, we will investigate the matter by reviewing order details, delivery records, and any evidence provided by both parties. Our decision on disputed refunds will be final.

9. Contact Us

For refund requests or questions about this policy, contact us at support@quickfood.com or call us at +1 (555) 123-4567.